This policy covers paid premium membership on Pin High (pinhigh.co.za), a South African golf platform. It explains what you are paying for, how billing and renewal work, your right to a refund, and how to cancel. Payments are processed securely by Paystack; we never see or store your card details. Any questions, email info@pinhigh.co.za.
What premium membership is
Premium membership is a paid annual subscription that unlocks your Pin High Number — one reliable number that tracks your game, built from your rounds and the real difficulty of the courses you play. The rest of Pin High, including course rankings, reviews and the blog, remains free to use.
Price
Premium membership costs R100 per year, inclusive of VAT where applicable. This is the only charge for premium membership. There are no sign-up fees, no hidden charges, and no per-transaction costs to you. If the price ever changes, the new price will only apply from your next renewal and we will tell you before it takes effect.
Billing and automatic renewal
Membership is billed once a year. When you subscribe, you authorise Pin High, through Paystack, to charge R100 to your chosen payment method. To keep your membership uninterrupted, it renews automatically each year on the anniversary of your subscription, charging R100 again for the next 12 months, until you cancel. We will send a reminder to your account email before each renewal is charged.
Your 7-day cooling-off right
In line with section 44 of South Africa’s Electronic Communications and Transactions Act (ECTA), you may cancel a new premium subscription and receive a full refund within 7 days of the date you first paid, for any reason. To exercise this right, email info@pinhigh.co.za from your account email address within those 7 days and ask for a refund. We will refund the full R100 and end your premium access.
Refunds after the 7-day period
After the 7-day cooling-off period, premium membership is non-refundable, including for any unused portion of a yearly term. You may still cancel at any time to stop future renewals — see below. This does not affect your rights under the Consumer Protection Act; if something is genuinely wrong on our side, contact us and we will put it right.
How to cancel
You can cancel your membership at any time by emailing info@pinhigh.co.za from your account email address, or by using the cancel option in your account settings. When you cancel, automatic renewal is switched off and you will not be charged again. Your premium access continues until the end of the period you have already paid for, and then reverts to a free account. Cancelling does not, on its own, trigger a refund of the current term unless you are within the 7-day cooling-off period above.
Failed or duplicate payments
If a renewal payment fails, we will retry and let you know; premium access may pause until payment succeeds. If you are ever charged twice for the same period, or charged in error, email us and we will refund the incorrect charge in full.
How refunds are paid
Approved refunds are made through Paystack to the original payment method used, in South African Rand. Refunds are normally processed within 5 to 10 business days of approval, though the time for the money to reflect depends on your bank or card provider.
Contact
For refunds, cancellations or any billing question, contact Pin High at info@pinhigh.co.za. We aim to respond within two business days.